shipping policy

Shipping Policy

Thank you for choosing freshwavestore.com for your shipping needs. We strive to provide a seamless and efficient shipping experience for all our customers. Please review the following information regarding our shipping policies:

Shipping Destinations:

We currently ship to addresses within United Kingdom and America. If you are located outside of these areas and wish to place an order, please contact us at [Your contact email or phone number] to discuss shipping options.

Processing Time:

Orders are typically processed and shipped within 11 business days after payment is received. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods:

We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions or carrier delays.

Shipping Costs:

Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address. You can view the shipping costs for your order during the checkout process before completing your purchase.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged in transit, please contact us immediately at [Your contact email or phone number]. We will work with the shipping carrier to resolve the issue as quickly as possible and ensure that you receive your order or a replacement item.

International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout. We recommend contacting your local customs office for more information about potential fees before placing your order.

Returns and Exchanges:

For information about returns and exchanges, please refer to our Returns Policy.

Contact Us:

If you have any questions or concerns about our shipping policies, please don't hesitate to contact us at sprfreshkid@gmail.com. Our customer service team is available to assist you and ensure that your shipping experience is a positive one.

Policy Last Updated:

This shipping policy was last updated on [07/04/2024]. We reserve the right to modify or amend our shipping policies at any time without prior notice.

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